Refund policy

Return & Refund Policy

Last updated: [2026/03/12]

At TechNest, we want our customers to be satisfied with their purchase. This Return and Refund Policy explains your rights and our procedures regarding returns, refunds, and exchanges.

1. Your Right to Cancel (Cooling-Off Period)

If you purchase goods from our online store, you have the legal right to cancel your order within 14 days of receiving your item, without giving a reason.

To exercise your right to cancel, you must notify us within 14 days of receiving the goods. After notifying us, you have another 14 days to return the item.

Items must be returned to us in the same condition in which you received them, including all accessories, packaging, and documentation where possible.

2. Returns Conditions

To be eligible for a return:

  • The item must be returned within the allowed return period.

  • The item should be unused and in the same condition as received.

  • All accessories, manuals, and packaging should be included where possible.

We reserve the right to deduct an amount from the refund if the value of the item has been reduced due to handling beyond what is necessary to inspect it.

3. Used / Refurbished Products

Some products sold by TechNest may be used, refurbished, or pre-owned.

These items may show signs of previous use and will be clearly described on the product page. By purchasing such products, you acknowledge that they are not new.

However, your legal consumer rights still apply if the item:

  • is not as described

  • is not of satisfactory quality

  • or does not function as expected.

4. Faulty or Defective Products

If the product you receive is faulty, damaged, or not as described, please contact us as soon as possible.

Under UK consumer law:

  • Customers may be entitled to a full refund if the item is faulty within 30 days of delivery.

  • After 30 days, we may offer a repair or replacement where appropriate.

If a repair or replacement is not possible, a full or partial refund may be issued.

5. Non-Returnable Items

Certain items may not be eligible for return unless faulty, including:

  • products damaged due to misuse

  • items missing parts not due to our error

  • software or digital products once opened (where applicable)

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • the item is faulty

  • the item was sent incorrectly

  • or the item does not match the product description.

7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 14 days.

8. How to Request a Return

To start a return, please contact us at:

Email: info@technest-global.co.uk
Company: TechNest
Order number: required when requesting a return.

We will provide instructions on how to return your item.

9. Your Statutory Rights

This Return and Refund Policy does not affect your statutory rights under applicable UK consumer protection laws.